My family has been going to their Steger location for decades, and I have never once heard anything negative. I recently went to their newer Schererville location and picked out new tires for my Silverado. Sharon was very knowledgable and got me ones with a $70 rebate and a 10% discount for first responders. Everyone at the counter and the techs who came from the shop were all very cordial and professional. They even have an awesome shop dog that got out of bed to greet me. Sweetest dog ever and there's a cool story behind how he came to Scott's. I petted him, then he quickly returned to his "guard" duties. Lastly, I inquired about the alignment process I had done to my truck, and Sharon showed me a readout on her computer. It detailed the various types of adjustments that were made and gave a before/after type result. She even enlisted the help of a tech from the back to try and explain it to me. Regardless of how much I understood (I mostly just nodded), I definitely appreciated the extra effort and walked out of there knowing my truck was good to go. Thank you for your service, Scott's.